Due to the ongoing troubles of Covid-19, we are offering a longer return period of 28 days on any orders that meet our guidelines below; we kindly ask you to please handle any jewelry with care and clean hands if you do decide to return anything.
If you are not completely satisfied with your purchase, you can send it back to us for a refund or credit note within 28 days of receipt. Please email us in advance so we know to expect your return and include your original receipt, as well as your contact details in the package. We'll get in touch as soon as we receive it. All returned merchandise must be in its original packaging and in mint condition. All return shipping charges are not-refundable unless we have agreed that the piece is faulty or we have made a mistake.
Special orders (including bespoke), custom jewelry & gift vouchers are final sale and cannot be returned. Earrings cannot be returned for hygiene reasons. Please email us before ordering if you are unsure. Returns for these items will only be accepted if the item is faulty.
The customer is responsible for all shipping costs unless the piece is faulty or we have made a mistake.
Please send all items back 'Signature Required' through FedEx and make sure you keep note of your tracking number. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged.
We have the right to deny a refund or credit note if the merchandise returned does not meet our return policy requirements.
Isa Foxx (Returns)
333 East 57th Street, New York, NY 10022
If you need your ring resized or would like to exchange your order please get in touch through our email.
CANCELLING AN ORDER
If you need to cancel an order you must email us within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled.