Frequently Asked Questions

 

WHERE IS ISA FOXX JEWELRY MADE?

All of Isa Foxx’s jewelry is made in Midtown Manhattan, NYC in the historic Diamond District. This ensures that we keep a very close eye on all aspects of production and finishing while ensuring that we maintain a close relationship with all of the craftsmen who work behind the bench to hand-produce each piece of Isa Foxx jewelry. 

 

DO YOU USE RECYCLED GOLD?

 We do! All of our 14k solid gold castings are exclusively made made of 100% recycled gold. This means that the gold comes primarily from previously owned melted down jewelry.  It's very important to us that we protect the environment in any way possible during our material sourcing and product production. With that being said, some of our findings including earring backs and chain finishing pieces are not made from 100% recycled gold but we are working hard to continue to lessen the number of out-of-house produced small findings and parts as possible to ensure quality and sourcing.

 

WHAT IF I NEED A REPAIR?

 Hopefully not! Should you require a repair, please contact us right away at designer@isafoxx.com with the item in need of repair along with when your purchase was made and your contact information. Once received we will review issue and assess what can be done. Whether it is a free of charge repair or if there will be a cost associated with it, we will get back to you ASAP with an answer. 

 

   

WHAT IF I WANT A CUSTOM PIECE OR TO REQUEST A SPECIFIC DESIGN?

   

 Isa Foxx specializes in fine jewelry custom design, and can create the jewelry piece you desire. Please note that custom pieces are non-returnable. For more details, please visit our page on Custom Design or send us an email directly with your ideas to designer@isafoxx.com

   

DO YOU OFFER GIFT PACKAGING?

Each order of Isa Foxx Jewelry will arrive to you in our  beautiful multi-use slider drawer box. This box is fantastic for gift-giving. For special wrapping requests or to include a personalized note in an order, please send us an email directly at hello@isafoxx.com

HOW DO I KNOW MY RING SIZE?

We're excited to offer you a free ring sizer that we mail right to your door! (You just have to pay for shipping) Click here to order it now.

If you don't want to wait, we suggest going to any local jewelry store and asking them to size your finger to be on the safe side. Any jewelry store will be happy to do this free of charge. Alternatively, if you have a ring that fits you perfectly, bring that to your local store and they can tell you the exact size of it!