Frequently Asked Questions

 

WHERE IS ISA FOXX JEWELRY MADE?

All of Isa Foxx’s jewelry is made in Midtown Manhattan. It allows the designer Isabelle to keep a close eye on all aspects of production and finishing as well as ensures a close relationship with everyone involved.

 

IS ANY OF THE JEWELRY FILLED OR PLATED?

 Never. Every piece of Isa Foxx jewelry is 100% 14k gold or solid platinum. We never plate or fill any of our pieces so that their value and your investment will last a lifetime.   

 

WHAT IF I NEED A REPAIR?

 Hopefully not! Should you require a repair, please contact us right away at designer@isafoxx.com with the item in need of repair along with when your purchase was made and your contact information. Once received we will review issue and assess what can be done. Whether it is a free of charge repair or if there will be a cost associated with it, we will get back to you ASAP with an answer. 

 

   

WHAT IF I WANT A CUSTOM PIECE OR TO REQUEST A SPECIFIC DESIGN?

   

 Isa Foxx specializes in fine jewelry custom design, and can create the jewelry piece you desire. Please note that custom pieces are non-returnable. For more details, please visit our page on Custom Design or send us an email directly with your ideas to designer@isafoxx.com

   

HOW DO I KNOW MY RING SIZE?

We're excited to offer you a free ring sizer that we mail right to your door! (You just have to pay for shipping) Click here to order it now.

If you don't want to wait, we suggest going to any local jewelry store and asking them to size your finger to be on the safe side. Any jewelry store will be happy to do this free of charge. Alternatively, if you have a ring that fits you perfectly, bring that to your local store and they can tell you the exact size of it!